Out of the box, every WatchGuard security appliance and server security product is backed by the industry-leading Live Security Service, simply the most comprehensive bundled support offering in the industry. By activating/renewing your subscription, you're covered from day one with a renewable suite of services unmatched by the competition.

Software Updates
Hackers never sleep. That's why your Live Security Service subscription gives you access to on-going functional enhancements for your WatchGuard product, along with updates to address specific threats when they occur. And you're not limited to minor software patches; new software versions are available to active Live Security subscribers throughout the supported life of the product at no additional cost - even for product add-ons and optional components.

Technical Support
Your Live Security Service subscription includes world-class WatchGuard technical support resources at no additional cost:

• Highly-trained team of support representatives
• Assisted technical support cases (Number of cases varies per product)
• Four-hour targeted maximum response time

Security Broadcasts
As the frequency of new attacks and vulnerabilities continues to surge, the task of ensuring that your network is secure becomes even more challenging.

WatchGuard helps customers by absorbing this burden. The Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers Live Security Service alerts that tell you specifically what you can do to address each new menace.

By customizing your broadcast preferences, you can fine-tune what kind of advice and alerts the Live Security Service sends you. You can choose to receive security content on any or all of the following topics:

• Virus Alerts
• Security policies and best practices
• Patching network software, and fine-tuning for better performance
• VPN and remote access
• Understanding attack techniques hackers commonly use
• Intrusion Detection Systems and Intrusion Prevention
• Useful management tools and utilities
• Wireless security
• Security concepts for beginners
• Dustin Barnes Mysteries (fictitious but educational security scenarios)

You can also specify your software environment and network hardware so you receive alerts that are relevant to your networking world.

Self-Help Resources
In addition to providing you with direct personal support, your Live Security Service subscription entitles you to access a variety of on-line tools which are specifically designed to answer many of the more common questions you may have regarding the technical aspects of installing, configuration, and maintaining your WatchGuard products.

• Online Training
  Get up to speed quickly on network security issues with a series of interactive online training courses for the award-winning product line.
  
• Online Forums
  Your LiveSecurty Service subscription gives you access to forums reserved for customers only. Ask an Expert: A scheduled, moderated, peer-to-expert discussion forum covering the hottest topics in network security. User Forum: A moderated interactive forum where customers can post issues and solicit help from others, or from the WatchGuard technical moderator.
  
• Knowledge Base and Documentation
  Get 24-hour access to valuable resources at WatchGuard Support. A series of FAQs for experts and novices alike, user guides and online help, a searchable knowledge base, and a centralized index of essential reading are available to subscribers online.

247secure can provide you with a competitive price for your Live Security Service renewal, call us now on 0113 257 8955 to find out more.

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